Interpath Ltd Complaints Policy
Interpath Ltd (trading as “Cleanslate”) undertakes to investigate any complaints we receive promptly and to do what we can to resolve the concerns of anyone making a complaint.
If you have a complaint or are not satisfied with any aspect of your dealings with Cleanslate or you wish to report possible illegal, unethical or improper conduct involving Cleanslate or any of its people in any capacity you are invited to raise your concerns as follows:
- Please send your complaint to the person appointed to deal with your engagement i.e. one of our Managing Directors or another senior member of staff known to you.
- If you are not able to reach a satisfactory resolution in this way then please send your complaint by email to firstname.lastname@example.org or addressed to Libby Elliott at Interpath Ltd, c/o 10 Fleet Place, London, EC4M 7RB.
- If you are still not satisfied, you are entitled to refer the matter to the Institute of Chartered Accountants of Scotland.
Complaints concerning insolvency cases
If you have followed the general complaints procedure above and you are still not satisfied then a complaint can be made to the relevant Insolvency Practitioner’s (‘IP’) Recognised Professional Body via the Complaints Gateway managed by the Insolvency Service.
For IPs based in Scotland, it is the Institute of Chartered Accountants in Scotland (‘ICAS’). The IP’s Recognised Professional Body is confirmed at the foot of all correspondence from them.
Complaints concerning FCA regulated activities
If you are a client, and your complaint concerns FCA regulated activities undertaken by Interpath Ltd, please visit Interpath Ltd Complaint Handling Procedures for FCA Regulated Activities page.