Frequently Asked Questions
What information do you need from me on the call?
We’ll do a soft credit search on the call (don’t worry, this has no impact on your credit file). That will give us a good idea of your outstanding debts to start with. Then, we’ll ask you about your income and outgoings, as well as who you owe money to, so that we can get the full picture, and give you the best possible advice.
What if I don’t have all the information you need?
It’s okay, we can still help. If you’re not sure of all the people you owe money to, or you haven’t got an exact amount for each payment, we can make some calls to help you find out, or suggest steps you can take to get us the information while you’re on the call.
How much will it cost me to get advice from you?
You won’t pay a penny for the advice our debt specialists give you on the call. If you do qualify for a debt solution, the fees will be taken from the monthly amount you pay to your creditors. Everything’s covered, and we don’t take any money upfront. The last thing we want is you getting further into debt.
How do you know what solution is best for me?
Everyone’s story is different, and there are a lot of options, including IVAs, trust deeds and bankruptcy, as well as more informal plans. Once we carefully build up a picture of your situation, our advisors will take it step by step, so we can understand your concerns, and which of the available solutions would be the right fit for your situation. We’ll only proceed if you’re completely comfortable to go ahead.
I’m a bit nervous about speaking to someone about my debts
That’s completely understandable, but be reassured, we’ll do everything we can to put you at ease. We don’t use complicated jargon, and we treat every customer as an individual, taking their unique circumstances into consideration before sharing our impartial advice. There’s nothing we haven’t dealt with; we speak with hundreds of customers every single day. We’re here to have an open and honest chat and try to build a picture to see what help and support we can give you.
